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Frequently Asked Questions Getting Technical Support from the VPC Adventures            Downloads             Links Updated 06-06-01 Back to FAQ Index There's little that can try a virtual pilot's patience more than having flight sim software that doesn't work properly. We'd rather be flying--not downloading and installing drivers or tinkering with cfg files, right? Well, we understand your frustrations and want to help. We will try and help you solve your problems, but please bear in mind that: We are not the developers of any of the flight sims flown here on the VPC. (Therefore, we are not responsible for the problems you may be experiencing with software we did not develop.) We are not compensated by any of those developers to help you. We are willing to help you, but please remember that we do this on a volunteer-basis only. If we are able to help you, all we ask in return is that you return our humble contribution back to the flight simulator community by helping someone else with a problem someday if you can. Here are some tidbits of information about using the VPC for Technical Support that'll help us help you: How can I get technical support for my flight sim from the VPC? Why doesn't anyone respond to my technical support post(s) on the message boards? Back to the top of the page Q: How can I get technical support for my flight sim from the VPC? A: There are four resources at the VPC that can help you resolve a technical problem with your computer and/or flight simulation software. You're utilizing the first resource right now--the FAQ or Frequently Asked Questions. 1. The first resource are the FAQ's. Most problems have been experienced and solved by others. You can find answers to the most common problems within these FAQ's. FAQ's have been divided up into general computer information and narrowed down into specific flight simulator categories. The FAQ's will also provide hints on maximizing VPC resources if they don't solve you your particular problem first. This is why we ask that you please look through the FAQ's for a solution to your problem before utilizing any of the other VPC technical support resources. 2. The second resource is the VPC Message Boards. If the FAQ's don't address your particular problem, the VPC Message Boards are a great place to find help. Note: We do not provide technical support via email. Please use the Message Board so the whole VPC community can benefit. When posting to the VPC Message Boards, you can expedite finding solutions to your problem(s) by posting the following information about your system: What Operating System are you running? (Windows 95/98/ME/NT/2000) What Service Pack is it running? (OSR1/OSR2/Se/SP4/SR1) System Configuration: Processor make, model, speed: RAM: Hard Disk / free space: Video Card: Video Mode: Video Resolution: Video Driver version: Soundcard: Soundcard driver version: DirectX Version: Joystick/Controller: Controller Driver version: Program Name (FS2K, FLY!, etc.) Patch Version: Problem Description: 3. The third VPC resource for answers to technical support question are the VPC Chats. While we have regular Tech Support Chats scheduled, but you may be able to receive help at any of the chats if you attend. 4. Finally, the VPC Flight Rooms can be a source for impromptu help from other VPC members. While the purpose of the Flight Rooms are to fly, one can typically receive valuable information from more experienced members. Back to the top of the page Q: Why doesn't anyone respond to my technical support post(s) on the message boards? A: When posts are made to the message board, you sometimes need to be patient. A reply may take as long as a few days. Of course, there's always the chance that no one knows the answer. Here are some tips for posting on the Message Boards that may help: Be pleasant. Although you may be extremely frustrated, it's extremely unlikely that anyone here caused your computer problems, so please don't take it out on us. Most of the people here are either volunteers or fellow sim'ers just trying to help. If you sport an attitude, you won't get very far. Try and provide as much information about your system, software, and about the exact problem you're having as possible. If your problem is solved, please let everyone know. Otherwise, people may needlessly continue seeking solutions to your problem. Back to the top of the page Back to FAQ Index Copyright © 2000- FlightAdventures. All rights reserved.